Shipping policy

Shipping and Processing Policies

Original artwork – acrylic on canvas frames

We require 5-7 business days to build the custom wooden shipping crate. Shipping times with the carrier (Canada Post, UPS, DHL, FedEx) at checkout should be added to the order processing time to estimate how long it will take your package to be delivered from the time you place your order.

Domestic Shipping Policy: A flat rate fee is charged at checkout. Canvas frames will be shipped UPS standard or DHL within Canada. Orders that are rejected by the buyer upon delivery will not be refunded.

Continental US Shipping Policy: A flat rate fee is charged at checkout. Shipping will be sent using UPS or DHL. Buyer is responsible for all duties and taxes that may be imposed upon them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded.

For information on refunds for lost, damaged, or stolen shipments, please refer to the Return and Refund Policy. 

Prints

We require 3-7 business days to receive your order and print and prepare it for shipping. Shipping times with the carrier (Canada Post, UPS, DHL, FedEx) at checkout should be added to the order processing time to estimate how long it will take your package to be delivered from the time you place your order.

Domestic Shipping Policy: Prints will be shipped UPS standard within Canada at no extra charge. An express option is offered for an additional fee.

Continental US. Shipping Policy: A flat rate fee is charged at checkout. All international shipping will be sent using UPS or DHL. Buyer is responsible for all duties and taxes that may be imposed upon them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded.

For information on refunds for lost, damaged, or stolen shipments please refer to the Return and Refund Policy. 

Incorrect Shipping Information

The buyer is responsible for providing the correct shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to giving us incorrect shipping information.